About
It's important to be a good listener, especially in high-pressure situations when customers are demanding, and employees are reacting to other influences and pressures around them.
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- Topics
- Communication Skills
- Customer Service
- Listening
- Video Running Time (minutes)
- 15:00
- Product Type
- Video
- Course ID
- 305
Leader's Guide, Participant Checklists, Role-Plays Excecises
