This video shows how Mobil and Centrelink are using the Balanced Scorecard to measure performance.
The Scorecard uses both financial and non-financial Key Performance Indicators. Management and staff establish KPIs for the whole organisation as well as for each level of the organisation. Introduce a Balanced Scorecard Develop and Implement KPIs Review Progress
This training package will take you through key factors and processes in creating a high performance workplace. The six videos provide a comprehensive strategy for achieving high performance through effective leadership, team-based work systems, quality customer service, the Balanced Scorecard and K... read more